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Version: v2

Terms of Service

Last updated: Feb 06, 2025

The fine print: Please note these terms are intended to protect us, where adverse outcomes arise we will do our best to use generally accepted reason and logic as our first port of call.

  1. Introduction and Acceptance of Terms

    Welcome to Envio! By accessing or using our website and services, you agree to abide by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

  2. Description of Services

    Envio provides the following services:

    • A development framework named HyperIndex.
    • A hosted service for deploying and hosting HyperIndex indexers.
    • Low-level read-only API accessible as Hypersync and HyperRPC.

  3. User Accounts

    Users may create accounts to access and utilize our services. By creating an account, you agree to provide accurate and up-to-date information. You are responsible for maintaining the security of your account credentials.

  4. Payments and Refunds

    Our services are provided on a paid basis. By subscribing or making a payment, you agree to the applicable fees and billing terms.

    Billing & Payment: Fees are charged upfront based on the selected plan. Any additional unit fees exceeding the included base usage will be billed separately at the end of the monthly billing cycle. Should the additional unit fees exceed a significant threshold, we reserve the right to charge for accrued units at a point in time before the end of the billing cycle. Payments must be made via the payment methods we support.

    No Refunds: All payments are non-refundable. We do not provide refunds or credits for any unused service, partial subscription periods, downgrades, or cancellations.

    Pricing Changes: We reserve the right to modify our pricing at any time. Any changes will be communicated in advance and will take effect at the start of the next billing cycle.

    Cancellation: Subscriptions can be canceled at any time, but cancellations take effect at the end of the current monthly billing cycle for monthly subscriptions. For annual subscriptions, cancellations will take effect at the end of the current annual billing cycle. Previously paid fees will not be refunded.

    Failed Payments & Account Suspension: If a payment fails, we may retry the charge or suspend access to our services until the outstanding amount is settled. Continued failure to make payment may result in account termination.

    By using our services, you acknowledge and agree to these payment terms.

  5. Termination

    Envio reserves the right to terminate user accounts or suspend access to our services at our discretion. Users will be notified in advance of any such actions unless deemed necessary for security or legal reasons.

  6. Governing Law and Dispute Resolution

    These terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be resolved through arbitration in the jurisdiction of the United Kingdom.

  7. Changes to Terms

    Envio reserves the right to update or modify these terms at any time. Changes will be effective upon posting on our website. It is your responsibility to review these terms periodically for any updates. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

  8. Prohibited Conduct

    Users are prohibited from engaging in the following conduct while using Envio's website and services:

    • Violating any applicable laws or regulations.
    • Transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
    • Attempting to gain unauthorized access to other users' accounts or to any part of Envio's systems.
    • Interfering with or disrupting the operation of Envio's website or services.
    • Engaging in any activity that could harm, disable, overburden, or impair Envio's servers or networks.
    • Uploading or transmitting any viruses, worms, or other malicious code.
    • Violating the intellectual property rights of Envio or any third party.

  9. Privacy Policy

    Envio is committed to protecting the privacy and security of our users' personal information. Our Privacy Policy outlines how we collect, use, and safeguard user data. By using our website and services, you agree to the terms of our Privacy Policy. Please review our Privacy Policy carefully to understand how we handle your information.

  10. Disclaimer of Warranties

    Envio's products are provided "as is" and without warranties of any kind. We make no guarantees regarding the reliability, availability, or performance of our services. Users utilize our services at their own risk.

  11. Limitation of Liability

    Envio shall not be liable for any damages arising from the use or inability to use our services, including but not limited to direct, indirect, incidental, consequential, or punitive damages.

  12. Indemnification

    Users agree to indemnify and hold harmless Envio, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or liabilities arising out of their use of our services or violation of these terms.